How and when can I cancel a reservation?

Cancellation is free of charge until 24 hours before check-in time. You can cancel your reservation in the following ways:

Through the reservation confirmation e-mail
Accessing your User Zone
By clicking here

The handling fee will be refunded automatically, please note that it may take from 5 to 10 working days to be reflected.

After 24 hours prior to the check-in time, the hotel reserves the right to charge the full amount of the reservation even if you have not been able to enjoy it.