For reservations made with credit or debit cards, refunds are usually given after 7 or 10 days.
For reservations made with Paypal, refunds are generally given after 10 or 15 days.
If these deadlines have passed but you have not received the money, please contact us so that we can check the status of the transaction.
Articles in this section
- I don’t have a credit card, can I make a reservation?
- How long does it take to get my booking fee/reservation refund?
- My discount code is not working properly
- When do I pay?
- What are the management fees?
- What will appear on my credit card statement?
- I payed with PayPal , have I already been charged for my room?
- I need to claim the VAT refund? How can I do this?
- I’ve tried to book, but there’s an error with payment. What should I do?
- How do I get a receipt for the reservation?