Sometimes our payment gateway rejects a payment when it detects some incorrect data. If this happens, please read the error carefully, check all fields and try again.
If the error persists, and you are unable to complete your reservation even with a different card, please contact us or your bank to solve the problem.
Articles in this section
- I don’t have a credit card, can I make a reservation?
- How long does it take to get my booking fee/reservation refund?
- My discount code is not working properly
- When do I pay?
- What are the management fees?
- What will appear on my credit card statement?
- I payed with PayPal , have I already been charged for my room?
- I need to claim the VAT refund? How can I do this?
- I’ve tried to book, but there’s an error with payment. What should I do?
- How do I get a receipt for the reservation?