Since the payment is made directly at the hotel you booked, you will have to handle the refund directly with them.
Of course, if you need help, please contact us.
Articles in this section
- I don’t have a credit card, can I make a reservation?
- How long does it take to get my booking fee/reservation refund?
- My discount code is not working properly
- When do I pay?
- What are the management fees?
- What will appear on my credit card statement?
- I payed with PayPal , have I already been charged for my room?
- I need to claim the VAT refund? How can I do this?
- I’ve tried to book, but there’s an error with payment. What should I do?
- How do I get a receipt for the reservation?